Refund Policy
Last updated: July 28, 2026
MahjCovers is operated by Meneghin Consulting. Our checkout, billing, and refund processing is handled by our reseller Paddle.com, who is the Merchant of Record for every order.
1. 14-day refund window
We offer a 14-day refund on the first purchase of any subscription plan or one-time product, provided you have not materially used the Service during that period. "Materially used" includes, for example, exporting more than three covers on a paid plan or unlocking a tournament for players.
2. Subscriptions
- Subscriptions renew automatically. You can cancel any time before the next renewal from your account, which opens the Paddle customer portal.
- Cancelling stops future renewals. You keep access until the end of the current billing period.
- Renewal charges are generally non-refundable, except where required by law or where you cancel within the 14-day window of an annual renewal and have not materially used the Service in that renewal period.
3. One-time purchases
- Single Cover: refundable within 14 days if the cover has not been exported.
- Top-up cover packs: refundable within 14 days if no covers from the pack have been used. Partially used packs are non-refundable.
4. How to request a refund
The fastest way is through Paddle directly at paddle.net using the email address on your receipt — Paddle handles refunds as Merchant of Record. You can also reach us through our feedback chat with the email used at checkout and your Paddle order ID and we'll forward it on. We aim to reply within 3 business days. Approved refunds are issued by Paddle to your original payment method and typically appear within 5–10 business days.
5. Exceptions
We may decline a refund where:
- the request is made outside the 14-day window;
- the Service has been materially used (see section 1);
- we reasonably believe the request is fraudulent or abusive; or
- the account has been terminated for breach of our Terms.
6. Statutory rights
Nothing in this policy limits your statutory consumer rights under applicable law, including any local "cooling-off" rights.
7. Contact
For refund questions, please reach us through our feedback chat. Billing or payment-method questions can also be raised directly with Paddle from your receipt.